EMG Workforce is seeking a CDP Support Specialist for a temporary contract working from Cairns

You will be responsible for;


· Provide continued support, advice and coaching to the Regional team to fulfil operational, community, jobseeker and contractual needs

· Provide continual improvement of best practice processes and assist in the coaching of staff in those processes

· Proactively ensure all processes and systems are used in accordance with operational, cultural and compliance needs ensuring flexible application.

· Mentor, coach and develop talent to increase business performance and outcomes

· Coaching and mentoring when gaps/trends are identified in Case Management and In Work Support

· Provide coaching to identify and create a holistic approach around activities and employment as part of best practice case management

· Conduct targeted coaching and mentoring when requested by RGM/RM

· Provide training updates to the Senior Management

· Monthly reports provided to Senior Management

· Ensuring the call log is kept up to date and actioned accordingly

· Proactively report and brief the Engagement and Employment Team Follow up activity time sheets with the regions if not provided in the required timeframe

· Proactively work with the coaching and employment team to problem solve and find solutions to gaps when identified

· Provide continued support, advice and coaching when gaps identified.


The right person will have;


· Excellent communication (written and verbal), consultation, negotiation and coaching skills.

· Exceptional understanding of the Community Development Program

· High level of experience working with Indigenous communities and a strong awareness of Indigenous culture.

· Proven success delivering field support from a central location

· High level of experience in Case Management

· Excellent ability to coach and support people using practical application based, flexible training methodology and apply these flexibilities to operational needs

· Highly developed problem solving, research, conceptual, analytical skills with the ability to develop practical and forward-thinking operational plans and solutions.

· Ability to travel to remote locations in non-mainstream modes of transport when required

· Demonstrated organisational and time coordination skills, self-driven, results-orientated with a positive outlook, a clear focus on high quality and efficient marketing activity

· A natural forward planner who critically assesses own performance

· Ability to interpret and communicate contractual and legislative needs to diverse audiences

· Technology literate including sound skills in using Windows based software, Internet, Email

· Significant understanding of the complexity and nuances of working with government departments


Other important notes;


· A police check will be completed for the successful applicants

If you feel you’re the person we are looking for please send a current cover letter & resume to info@emgworkforce.com.au

We acknowledge the Traditional Owners past and present on whose land we walk, work and live. Aboriginal and Torres Strait Islander people are advised that this website may contain images and voices of deceased people.

© EMG Workforce 2019