EMG Workforce is seeking a CDP Support Specialist for a temporary contract working from Cairns

You will be responsible for;

· Provide continued support, advice and coaching to the Regional team to fulfil operational, community, jobseeker and contractual needs

· Provide continual improvement of best practice processes and assist in the coaching of staff in those processes

· Proactively ensure all processes and systems are used in accordance with operational, cultural and compliance needs ensuring flexible application.

· Mentor, coach and develop talent to increase business performance and outcomes

· Coaching and mentoring when gaps/trends are identified in Case Management and In Work Support

· Provide coaching to identify and create a holistic approach around activities and employment as part of best practice case management

· Conduct targeted coaching and mentoring when requested by RGM/RM

· Provide training updates to the Senior Management

· Monthly reports provided to Senior Management

· Ensuring the call log is kept up to date and actioned accordingly

· Proactively report and brief the Engagement and Employment Team Follow up activity time sheets with the regions if not provided in the required timeframe

· Proactively work with the coaching and employment team to problem solve and find solutions to gaps when identified

· Provide continued support, advice and coaching when gaps identified.

The right person will have;

· Excellent communication (written and verbal), consultation, negotiation and coaching skills.

· Exceptional understanding of the Community Development Program

· High level of experience working with Indigenous communities and a strong awareness of Indigenous culture.

· Proven success delivering field support from a central location

· High level of experience in Case Management

· Excellent ability to coach and support people using practical application based, flexible training methodology and apply these flexibilities to operational needs

· Highly developed problem solving, research, conceptual, analytical skills with the ability to develop practical and forward-thinking operational plans and solutions.

· Ability to travel to remote locations in non-mainstream modes of transport when required

· Demonstrated organisational and time coordination skills, self-driven, results-orientated with a positive outlook, a clear focus on high quality and efficient marketing activity

· A natural forward planner who critically assesses own performance

· Ability to interpret and communicate contractual and legislative needs to diverse audiences

· Technology literate including sound skills in using Windows based software, Internet, Email

· Significant understanding of the complexity and nuances of working with government departments

Other important notes;

· A police check will be completed for the successful applicants

If you feel you’re the person we are looking for please send a current cover letter & resume to info@emgworkforce.com.au

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