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Customer Complaints & Feedback Policy

EMG Workforce is committed to creating a culture whereby your feedback is encouraged, recognised and consistently captured.


We understand that your feedback is a valuable tool that can be used to monitor our performance and further improve our customer experience.


Under our Customer Complaints Management framework, you will be given the opportunity to register a complaint or provided feedback via a process that is fair and transparent.


Aims and ability to provide feedback


EMG Workforce aims to investigate and resolve your complaints and feedback quickly and effectively.


Complaints and feedback can be provided using any of the following mediums:


  • By letter – either through the mail, fax or via email;

  • On-line via our website on the contact us page;

  • On a customer complaint or feedback form;

  • Verbally – either in person over the counter or over the phone 07 4058 3360 and

  • Through comments and feedback provided on surveys or within.


If you have feedback - including a suggestion, problem, issue, concern or compliment – about the service, decision or actions of EMG Workforce, we would like to know about it.


You can access the personal information that we hold about you, and you can ask us to correct personal information we hold about you. For more information, see our Privacy Policy - 'access to correction of personal information'.


If you are listed on one or more of our network email lists you can opt out at any time. You can unsubscribe by using the 'unsubscribe' options noted in our emails


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